Privacy Policy

Last updated: July 27, 2026

Parts Depot respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, create an account, request a part, contact us, or otherwise interact with our online store.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you may have regarding your personal information.

Information We Collect

When you use our website or purchase from Parts Depot, we may collect personal information necessary to operate our store, process orders, prevent fraud, arrange shipping, and provide customer support.

This information may include:

• Your name

• Billing address

• Shipping address

• Email address

• Phone number

• Order details

• Vehicle information

• Part numbers or compatibility information

• Payment and transaction information

• Account login information, if you create an account

• Messages, claims, photographs, or support requests you send to us

• Device, browser, IP address, and website usage information

We may also collect information about the products you view, search for, add to your cart, purchase, return, or request information about.

How We Collect Information

We may collect personal information in the following ways:

• Directly from you when you place an order, contact us, request a part, create an account, submit a return request, or provide information through our website.

• Automatically through cookies, pixels, analytics tools, log files, and similar technologies when you browse our website.

• From service providers that help us operate our store, process payments, prevent fraud, ship orders, provide customer service, or improve our website.

• From automotive recycling facilities, suppliers, fulfillment partners, shipping carriers, advertising partners, marketing providers, or analytics providers when permitted by law.

How We Use Your Information

We use your personal information to operate our business and provide a better shopping experience.

This may include using your information to:

• Process and fulfill orders

• Confirm payments and transactions

• Verify customer and payment information

• Locate requested auto parts

• Confirm vehicle and product compatibility

• Arrange shipping, freight, and delivery

• Provide order updates and customer support

• Respond to questions, claims, returns, or warranty requests

• Maintain and manage customer accounts

• Communicate with suppliers and fulfillment partners

• Improve our website, products, services, and customer experience

• Detect, prevent, and investigate fraud, abuse, chargebacks, or unauthorized activity

• Send marketing communications when permitted

• Measure advertising and website performance

• Comply with legal obligations

• Enforce our Terms of Service and other policies

Payments

Payment information is processed through secure third-party payment providers.

Parts Depot does not directly store complete credit card numbers or full payment credentials on its own systems.

Your payment details may be processed by credit card networks, banks, payment gateways, fraud-prevention providers, digital wallet providers, or other payment service providers depending on the payment method selected at checkout.

These providers may collect and process your information according to their own privacy policies and applicable law.

Vehicle and Compatibility Information

When purchasing or requesting an auto part, you may provide information about your vehicle, including:

• Year

• Make

• Model

• Trim level

• Engine

• Drivetrain

• Vehicle identification number

• Production date

• Part number

• Interchange number

• Photographs

• Diagnostic information

We may use and share this information with our employees, suppliers, automotive recycling partners, and fulfillment providers to locate inventory, confirm compatibility, process your order, and provide customer support.

Providing vehicle information does not guarantee compatibility. Customers remain responsible for confirming that a product is correct for their vehicle before installation.

Shipping and Order Fulfillment

To process and deliver your order, we may share necessary customer, order, and shipping information with:

• Shipping carriers

• Freight companies

• Warehouses

• Automotive recycling facilities

• Salvage yards

• Suppliers

• Fulfillment partners

• Delivery appointment providers

• Other service providers involved in processing your purchase

The information shared may include your:

• Name

• Delivery address

• Phone number

• Email address

• Order details

• Vehicle information

• Delivery instructions

• Other information reasonably required to process or complete delivery

Some products may be shipped directly to you by a trusted supplier, automotive recycling facility, salvage yard, warehouse, or fulfillment partner.

How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business, provide services, comply with the law, prevent fraud, or protect our rights.

These third parties may include:

• BigCommerce and related e-commerce service providers

• Payment processors and payment gateways

• Banks and credit card networks

• Fraud-prevention and identity-verification providers

• Shipping carriers and freight companies

• Automotive recycling facilities and salvage yards

• Warehouses, suppliers, and fulfillment partners

• Technology and hosting providers

• Customer-service tools

• Email and communication providers

• Analytics providers

• Marketing and advertising partners

• Professional advisers

• Legal and compliance service providers

We may also disclose information when required by:

• Applicable law

• A court order

• A subpoena

• Legal process

• A government request

• A regulatory requirement

We may disclose information when reasonably necessary to protect Parts Depot, our customers, employees, service providers, property, payment systems, website, or legal rights.

We do not sell personal information for money.

Certain advertising or analytics activities may be considered “sharing,” “selling,” or “targeted advertising” under some privacy laws. Where applicable, you may have the right to opt out of these practices.

BigCommerce

Our online store is powered by BigCommerce.

BigCommerce provides the e-commerce platform that allows us to display and sell products and services to you.

When you visit or purchase from our store, certain personal information may be collected, processed, transmitted, or stored by BigCommerce and its service providers to:

• Operate the website

• Provide checkout functionality

• Process transactions

• Maintain customer accounts

• Improve website security

• Prevent fraud

• Support store functionality

• Provide technical services

BigCommerce may process your information according to its own privacy practices and applicable law.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, log files, and similar technologies to:

• Help the website function

• Keep products in your shopping cart

• Remember your preferences

• Maintain account sessions

• Understand website traffic

• Measure advertising performance

• Improve website performance

• Personalize content

• Prevent fraud

• Support marketing and advertising activities

Some cookies are necessary for the website and checkout process to function properly.

You may be able to control or disable certain cookies through your browser settings or any privacy controls displayed on our website.

Disabling cookies may affect website features, account functionality, shopping-cart operation, or checkout.

Analytics

We may use third-party analytics services to understand how visitors interact with our website.

These providers may collect information such as:

• IP address

• Device type

• Browser type

• Pages viewed

• Products viewed

• Referring website

• Approximate location

• Time spent on the website

• Website interactions

• Purchase or conversion activity

We use this information to improve our website, understand customer behavior, identify technical issues, and measure business and advertising performance.

Marketing and Advertising

We may use your information to:

• Send promotional emails

• Provide product recommendations

• Show relevant advertisements

• Measure advertising performance

• Create advertising audiences

• Improve our marketing campaigns

• Contact previous customers about products or services

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting us using the information below.

Even after unsubscribing from marketing communications, we may continue sending non-promotional messages related to:

• Your orders

• Payments

• Shipping

• Returns

• Warranty claims

• Customer-service requests

• Account security

• Policy updates

• Other transactions with Parts Depot

Telephone and Electronic Communications

By providing your telephone number or email address, you authorize Parts Depot and its service providers to contact you regarding:

• Your order

• Payment verification

• Product availability

• Vehicle compatibility

• Shipping or freight delivery

• Returns

• Warranty claims

• Customer-service requests

• Fraud prevention

Communications may be sent by telephone call, email, or text message when permitted by law.

Consent to receive promotional communications is not required as a condition of purchasing a product.

Message and data rates may apply to text messages depending on your mobile service provider.

Third-Party Links

Our website may contain links to third-party websites, platforms, payment services, shipping providers, manufacturers, suppliers, or other external resources.

We are not responsible for the privacy practices, content, security, availability, or policies of third-party websites or services.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Data Security

We take reasonable administrative, technical, and organizational steps to protect personal information from:

• Unauthorized access

• Misuse

• Loss

• Disclosure

• Alteration

• Destruction

However, no website, online platform, payment system, database, or electronic transmission can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account login information and for notifying us if you suspect unauthorized access to your account.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide our services

• Complete transactions

• Maintain business and tax records

• Process returns and warranty claims

• Respond to customer-service requests

• Comply with legal obligations

• Resolve disputes

• Prevent fraud

• Defend against claims

• Enforce our agreements and policies

The length of time we retain information may depend on:

• The type of information

• The reason it was collected

• The nature of our relationship with you

• Legal and regulatory requirements

• Accounting requirements

• Fraud-prevention needs

• Operational requirements

We may retain certain information for longer periods when required or permitted by law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to the personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request a copy of your personal information

• Request information about how your information has been used or shared

• Opt out of certain marketing communications

• Opt out of certain targeted advertising

• Opt out of certain sharing or selling practices where applicable

• Withdraw consent where processing is based on consent

• Appeal the denial of a privacy request where applicable

These rights may be limited by:

• Applicable law

• Identity-verification requirements

• Fraud-prevention needs

• Transaction records

• Tax and accounting obligations

• Legal claims

• Other legitimate business or legal requirements

To submit a privacy request, contact us using the information in the Contact Information section below.

We may need to verify your identity before completing a request.

Authorized Agents

Where permitted by law, you may authorize another person to submit a privacy request on your behalf.

We may require documentation confirming that the person is authorized to act for you and may also require you to verify your identity directly with us.

Do Not Track Signals

Some internet browsers allow users to send “Do Not Track” signals.

Because there is no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

Where required by applicable law, we may recognize supported browser-based opt-out preference signals.

Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

International Users

Parts Depot is based in the United States.

If you access our website from outside the United States, your information may be processed, stored, or transferred to the United States or other countries where our service providers, suppliers, or fulfillment partners operate.

Privacy and data-protection laws in those countries may differ from the laws in your location.

By using our website, you acknowledge that your information may be handled according to this Privacy Policy and applicable law.

Business Transfers

If Parts Depot is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of business operations, customer information may be disclosed or transferred as part of that transaction where permitted by law.

Any successor organization may continue to use personal information according to this Privacy Policy unless otherwise required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes involving:

• Our business

• Our website

• Our services

• Our technology providers

• Our data practices

• Legal requirements

• Privacy regulations

When changes are made, we will update the “Last updated” date at the top of this page.

Continued use of our website after an updated Privacy Policy is posted means that you acknowledge the revised policy.

Contact Information

Parts Depot

Phone: (561) 231-0439

Email: lukeswpb@gmail.com

Address: 3708 E Industrial Way, Riviera Beach, FL 33404, United States

Office hours: 9:00 AM to 5:00 PM, Monday through Friday

Parts Depot operates this website and online store.